Axiom Peptide Canada accepts refund or replacement requests only for items that arrive damaged.

 

1. Damaged Upon Arrival

If your order arrives damaged, contact us within 24 hours of delivery.

To review the issue, we may require:

• Clear photos of the damaged item

• Photos of the packaging

• Order number

• Delivery confirmation or tracking details

• Description of the issue

 

2. Eligibility

A refund or replacement may be approved only if the damage occurred during shipping or delivery and is reported within the required timeframe.

Items are not eligible for refund due to:

• Change of mind

• Incorrect customer-provided shipping information

• Missed delivery

• Improper storage after delivery

• Customer handling damage

• Product misuse

• Delays caused by shipping carriers

• Minor cosmetic packaging marks that do not affect the product

 

3. Refund or Replacement Decision

After reviewing the submitted evidence, Axiom Peptide Canada may offer one of the following:

• Replacement item

• Store credit

• Partial refund

• Full refund

The final decision depends on the condition of the item, evidence provided, and order details.

 

4. No Returns Accepted

For safety and quality-control reasons, we do not accept returned products once delivered.

 

5. Contact

For damaged order claims, contact us at:

Email: Research@bcaxiompeptide.com
 

 

6. Laboratory Use Disclaimer

Products are intended for laboratory use only. Not for human consumption, treatment, diagnosis, or medical use.