1. Information We Collect

We may collect personal information when you use our website, place an order, complete checkout, submit a form, contact customer support, join a community group, or communicate with us by email, phone, SMS, WhatsApp, or other channels.

This may include your name, email address, phone number, billing address, shipping address, order details, payment confirmation details, delivery instructions, messages, customer support communications, IP address, browser type, device information, website usage data, cookies, and analytics data.

We aim to collect only the information reasonably needed to process orders, provide support, improve our website, protect our business, and meet legal, accounting, tax, and operational requirements.

 

2. How We Use Your Information

We may use personal information to process and manage orders, confirm payment and fulfillment details, provide customer support, send order updates, send delivery updates, respond to inquiries, improve website performance, maintain business records, prevent fraud or unauthorized activity, manage customer communication, and meet legal, tax, accounting, and compliance obligations.

We may also use your information to send promotional, community, or product availability updates where permitted by law or where you have provided consent.

 

3. Payment Information

Payments may be processed through third-party payment providers. Axiom Peptide Canada does not intentionally store full credit card numbers or complete payment credentials on our website.

Payment processors may collect and process payment information according to their own privacy, security, and processing practices.

 

4. Shipping and Fulfillment

We may share the information needed to complete an order with shipping providers, courier services, fulfillment partners, delivery support services, or internal team members involved in processing and delivering orders.

This may include your name, shipping address, phone number, email address, order reference, and delivery instructions.

 

5. Website Analytics and Cookies

Our website may use cookies, analytics tools, pixels, and similar technologies to understand website traffic, improve page performance, remember preferences, improve security, and support a better customer experience.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. When We Share Information

We may share personal information only when reasonably necessary for business, operational, legal, security, or fulfillment purposes.

This may include sharing information with website hosting platforms, e-commerce platforms, payment processors, shipping and courier providers, customer communication tools, analytics providers, security tools, professional advisors, accountants, legal advisors, government authorities, regulators, or law enforcement where required by law.

We do not sell customer personal information.

 

7. How We Protect Information

We use reasonable safeguards to help protect personal information against unauthorized access, disclosure, copying, use, modification, loss, and theft.

These safeguards may include secure platforms, password protection, account access controls, limited access to customer information, secure third-party providers, and internal handling practices.

No website, platform, or electronic transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we handle.